Is your team selling or are they just servicing your customers?
Our clients very often don’t know what they want from us and may be requesting the wrong product or service for their needs.
By not selling to our clients properly and listening to their needs we are very often missing what a client actually requires and can end up providing the wrong solution. This looks bad on you as a business and will ensure you don’t receive business from that client again.
Always Be Selling!
https://www.youtube.com/watch?v=XZXYyUF_Wzc